selat Privacy Policy
This page describes what we collect when you use selat and how we keep that data protected. We take your privacy seriously and encrypt all personal information transmitted to and stored on our servers. We do not sell your data to third parties, and we share it only where legal obligation requires.
When you create an account on selat, deposit via QRIS, e-wallet, mobile banking, or direct bank transfer, or place a wager on Liga 1, Piala AFF, or any other market, you provide us with personal information. We use that information solely to operate our platform, verify your identity, process your deposits and withdrawals, and keep our community safe from fraud.
Our privacy commitments apply across all ways you access selat—Android app, iOS browser, desktop browser, and mobile web. Read this policy carefully, and contact our support team if you have questions about how we handle your data.
What Data We Collect on selat
We collect several categories of information when you use selat. First, we collect account registration data: your email address, password (hashed), full legal name, date of birth, phone number, and country of residence. We ask for this information when you sign up, and it helps us create your account and verify your identity.
Second, we collect identity verification data (Know Your Customer, or KYC) when you're ready to deposit or withdraw. You upload a photo of a valid ID—passport, national ID card, or driver's license. Our system scans these documents and checks them against government records. After verification completes, we store your identity details in encrypted form. We do not retain ID photos longer than necessary; after approval, they're archived securely and eventually deleted.
Third, we collect payment information. When you deposit via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer to mobile banking, local payment, online payment, or e-wallet, we record the transaction—amount, method, timestamp, and confirmation status. We don't store your full bank account numbers or credit card details; instead, we tokenize them so we can process future transactions without keeping sensitive account information unencrypted.
Fourth, we collect game and betting history. Every wager you place on selat, every game you play, every deposit and withdrawal—all are recorded and tied to your account. We keep this information so you can review your account history, dispute any transaction, and verify that all winnings and losses are accurate.
We encrypt all data in transit and at rest
Every piece of personal information traveling between your phone and our servers is encrypted using SSL/TLS protocols. Sensitive data stored on our servers is encrypted so that even our staff cannot access it in plain text.
How We Use Your Data on selat
We use your data on selat for the following purposes: to create and manage your account, to verify your identity (KYC), to process deposits and withdrawals, to settle bets and calculate winnings, to detect and prevent fraud, to comply with legal and regulatory requirements, and to provide customer support.
We monitor your account for unusual activity. If we notice rapid bet escalation, multiple failed withdrawals, login attempts from unusual locations, or other suspicious patterns, we flag your account and may ask clarifying questions. This helps us protect your account from unauthorized access and our platform from fraud. Players across Jakarta, Surabaya, Bandung, and Medan benefit from this active monitoring.
We do not use your data for marketing purposes without your explicit consent. If you opt in to push notifications, we send you alerts about upcoming matches (Liga 1, Piala Indonesia, Piala AFF), game promotions, and account security notices. You can disable push notifications in your account settings at any time.
Third Parties and Data Processors
We work with third-party processors who help us run selat. These include payment processors (who handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), identity verification services (who check your ID against government records), and cloud hosting providers. We share only the minimum information necessary for them to perform their services, and we require them to encrypt data and respect your privacy.
Our servers may sit outside your jurisdiction, potentially in Singapore, Australia, or other regions. By using selat, you consent to your data being stored and processed outside Indonesia. We maintain the same encryption and security standards regardless of server location.
We do not share your data with advertisers, data brokers, or any third party for their own marketing purposes. We do not sell user lists or betting histories. The only exception is where required by law—if a court orders us to disclose information, or if a government agency with legal authority requests data, we comply.
Cookies and Tracking Technologies
We use cookies to keep you logged in on selat and to remember your preferences (like language and timezone). These are essential cookies—without them, our platform cannot function. We also use analytics cookies to understand how users navigate selat, which pages are popular, and where users encounter problems. This helps us improve our interface.
You can control cookies through your browser settings. If you disable cookies, you may not be able to log in or stay logged in on selat. We do not use cookies to track you across other websites.
Your Rights and Data Access on selat
You have the right to access all personal data we hold about you on selat. To request your data, contact our support team with your account details. We will provide a copy of all information associated with your account—identity details, deposit and withdrawal history, betting records, and any account notes—within 10 business days.
You have the right to correct any inaccurate information. If you notice an error in your account details, email us and we will update it. You also have the right to request deletion of your account and associated data. However, we may retain certain information if legally required—for example, deposit and withdrawal records for anti-money-laundering compliance.
You can change your password at any time by clicking "Forgot Password" on the selat login page. We send a secure link to your registered email; you click it and set a new password. You can also enable two-factor authentication (2FA) in your account settings to add an extra layer of security.
How Long We Keep Your Data
We retain your account information for as long as your account is active on selat. If you close your account, we anonymize most of your data but retain transaction records (deposits, withdrawals, bets) for a minimum of seven years to comply with anti-money-laundering and tax regulations. Identity documents (photos of your ID) are deleted after verification, typically within 30 days. Your password hash is never stored in plain text and is encrypted so thoroughly that even we cannot decrypt it.
We delete unused accounts after one year of inactivity. If your account has been inactive for 12 months, we send you a reminder email. If you don't log in within the following 30 days, we close your account and anonymize your data. Any remaining balance is held in reserve and may be reclaimed if you reopen an account with us.
Contact Us About Your Privacy
If you have questions about this privacy policy or how we handle your data on selat, contact our support team. We respond in English and typically reply within a few hours during business hours. You can reach us through the contact form in your account settings, by email, or by phone.
We update this privacy policy from time to time. If we make material changes, we notify you by email and ask for your explicit consent. Your continued use of selat after we post changes constitutes your acceptance of the updated policy.